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SecureOS Security Integration Platform


Incident Management

Incorporate Geographic Information System (GIS) mapping capabilities. It enables the visualization of incidents, alarms, and camera locations on a map interface. This helps operators and security personnel to quickly assess the geographical context of incidents and make informed decisions for effective response.

The application’s versatility shines through its icon actions, which empower users to perform various tasks with ease. Whether it’s controlling computers, viewing cameras, managing I/O, managing network switch by open telnet / ssh, opening maps, or interacting with the API, users can accomplish these actions seamlessly within the interface.

This application offers a powerful E-Map feature, allowing users to create interactive multi-level maps enriched with icons and alarm symbols. With the ability to zoom in and out seamlessly, users can explore maps at various levels of granularity, providing a comprehensive view of their surroundings.

Within each alert, users can access critical information such as the precise timestamp, location details, situational specifics, and live/ playback camera feeds. This seamless integration of data facilitates quick and informed decision-making, enabling users to respond promptly and effectively.

To further streamline responses, the application provides Standard Operating Procedures (SOPs) and step-by-step instructions based on best practices and organizational policies. This invaluable feature equips users with actionable guidance, enhancing their ability to navigate through complex situations with confidence and precision.

To ensure situational accuracy, the application offers a user-friendly form to confirm the validity of the situation and allows users to select the appropriate situation type. This feature ensures that responses are tailored to the specific context, enhancing the efficiency of incident management.

Facilitating seamless communication and collaboration, the application includes a phone book feature, enabling users to access relevant contacts and resources associated with each situation. This ensures that key stakeholders can be reached promptly, promoting efficient coordination during critical events.

The application’s historical SOPs feature allows users to access past records and learn from previous experiences, fostering continuous improvement in response strategies and ensuring the application of best practices.

To keep users promptly informed, the application supports notifications through various channels, including email, Line app, SIP protocol, and virtual matrix monitor. These real-time updates ensure that stakeholders remain informed of unfolding events, enabling rapid responses.

Additionally, the application offers a form to summarize the situation, consolidating essential details in an easy-to-understand format. This feature facilitates better comprehension of the overall context and assists in generating comprehensive reports for further analysis and evaluation.

Additionally, the application employs a versatile situation state categorization system, encompassing New, In Process, On Hold, and Close. With this feature, users can effectively manage and track the progress of ongoing situations, ensuring no task is overlooked, and all actions are promptly addressed.

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